sweetaudiodelights - YES933 Jiahui 萧嘉蕙

Tuesday, August 04, 2009

Complaint Letter

rem the time i told u abt my fren's visit to a doctor and how unprofessional the doctor was?

well, i've already submitted the complaint letter to Singapore Medical Council a month ago and i'll have to wait 6-9 months before getting a reply from them...

here's my complaint letter to them. i feel really pissed about the whole issue. if a similar case happens to you, you'll know what to do...=P go to the Singapore Medical Council to seek justice and deter the unprofessional conduct of doctors! doctors are there to save lives, not ruin lives, right? haiii...


Dear Sir/Mdm,

I am writing to inform you of my dissatisfaction of the medical consultation provided by Dr. A. from "XX Family Clinic & Surgery" on 27 June 2009.

My friend was feeling unwell that night because he was down with sore throat and fever. While he was seeking consultation from Dr. A, I was seated at the back of the room and observed the interaction between the doctor and the patient.

The patient told Dr. A of his throat and feverish discomfort. In view of the current H1N1 virus, Dr. A asked if the patient had been overseas and if he had been in contact with any H1N1 patients. The patient clearly answered “No” to both questions and explained to the doctor his current lifestyle of merely going to work and back home.

When a temperature check was required, Dr. A passed the ear thermometer to the patient, expecting him to take his own temperature. Dr. A clearly had no intention of taking the patient’s temperature himself. When the patient had done so, he took over the ear thermometer, took a glance, and placed it aside without confirming how high the temperature was.

The doctor proceeded with the consultation by repeating his questions – whether the patient himself was absolutely certain that he had not gone overseas and that he had not been in contact with H1N1 patients. I clearly do understand the doctor’s concern of the current H1N1 pandemic. However, instead of observing the patient and paying attention to any discomfort (whether or not the patient is down with H1N1), the doctor was looking at the patient’s medical history card 95% of the time.

One of the rare occasions when Dr. A finally looked up was when he requested to check the patient’s throat. After some writing, he then mentioned that he would give some medicine for the patient’s sore throat and fever. This marked the conclusion of the consultation.

I was taken back by the slipshod attitude of Dr. A. Evidently, he was not responsible in carrying out his duties – the check-up was not thorough. Before we left, I had to personally ask Dr. A whether the patient was running a fever. He said “Yes”. I had to probe further to ask how high the temperature was. He then replied me “37.8 degrees”.

I was appalled by his lack of professionalism. Throughout the consultation, he did not check for any swelling around the patient’s neck and he did not utilize the stethoscope for further check-up. It appeared that Dr. A was fearful of any potential body contact with the patient.

Unfortunately, the patient’s fever worsened the following day to 38.5 degrees. When the patient went for another consultation on 28 June, Dr. A adopted a similarly unprofessional approach, and he merely gave the patient a stronger dosage of medicine.

The patient’s fever persisted even after several days. He went to another clinic on 1 July, and he was diagnosed with tonsillitis.

I question Dr. A’s professionalism and his ability to give a correct and detailed diagnosis.

I understand that the doctor-in-charge of “XX Family Clinic & Surgery”, Dr. XX, would only be back on 7 July, hence Dr. A was a replacement doctor for his clinic. However, with such poor medical conduct, I worry for the patients who had been unwell during this period, and who had simply wished for proper and professional medical treatment. Regrettably, Dr. A had shown his inability to provide that.

I hope that this matter would be looked into and I look forward to receiving your explanation of this incident.

13 Comments:

At August 04, 2009 , Blogger Eugene said...

How can tiss happen haix lucky yr friend is ok yea^^haha n 1st to comment u =p

 
At August 04, 2009 , Anonymous Anonymous said...

Can just say a such doctors are a letdown to the community who holds high regard and respect for their profession. Such a disgrace.

 
At August 06, 2009 , Anonymous Glen said...

Well written complain letter.

 
At August 14, 2009 , Anonymous jason3222 said...

看了你的投诉信,你那家诊所的招牌和我时常去的那家非常相似,也同样有替代医生在看病,通常他们都是这样的,看也不看,只凭经验来诊断,有时候我得告诉他我有什么病和我要什么样的药,变成我是医生。很吃惊吧。可是这是事实,我倒很乐意接受这样的医生,这样我比较有自主权吧!有时候病人也可以主动叫医生诊断喉咙,通常他们都不会拒绝。大家都有一张嘴,既然他是被动的医生,那病人就要指挥他,问他问题,除非他摆臭脸不回应,那才是他理亏。我还碰过被医生酸我爱小题大作,说我血压飘到两百很平常,还说他妈的血压还比我更高,当时我也很关心的问候他,问他妈是不是已经中风了呢?所以与其把投诉信投进海里,倒不如当场大家沟通沟通,问题自己解决吧,这样比较实际!看开点吧,其实医生拥有的只是丰富的医学知识,人格修养和沟通技巧都不是他们的老本行。东家不看看西家吧,好医生还是有的。。

 
At August 14, 2009 , Blogger sweetaudiodelights said...

hi jason3222,

我不否认好医生当然是存在着的;我本身的家庭医生就非常专业且细心。但是我们不该让信中所提及的这类医生持续着不专业的医疗服务。从我的信中,我提到,这只会让真正需要医疗援助的病人们无法得到及时的帮助。如果是严重的病情却没及时医治的话,到时应该怪谁呢?况且,这位医生才30++岁,这样的劣行还要持续几十年吗?难道要到事态严重时才给予他警告吗?恐怕为时已晚了。

你可以接受这样的行为,并不代表其他的病人愿意或如你一般乐意接受这样的不专业。这不能归咎于医生的沟通能力是否良好,而是本身是否医者仁心,真心诚意地要把病人给医好。如果连最基本的看诊程序都做不到的话,应该适时地给予他们提醒,以免他人遭殃。

因此,我的投诉信并不是石沉大海的。我老早已把投诉信呈给Singapore Medical Council。它是负责监督医生专业/医德的机构。与其哑子吃黄连,不如如我这样的做法,或许较可以造福他人。

 
At August 14, 2009 , Anonymous jason3222 said...

你真是典型的新加坡人,老爱投诉。你别把自己说得这么伟大,投诉就是造福人群?多半的人还不是为了一己之快,老是要别人迁就自己而投诉?我可以接受医生这样的行为,也一样并不代表别人不接受啊?我倒觉得这医生既然已经检查了他的喉咙,那也不是他的错啊。你又怎么知道病人那天就已经得了扁桃体炎,而不是之后的几天呢?既然不能证明当天就得了扁桃体炎,那医生有什么错?还有,你不是医生,也没读过医科,你又以什么标准来衡量医生没有根据程序来诊断病人呢?你的那一套自创的检查程序符合医学标准吗?

 
At August 15, 2009 , Anonymous jason3222 said...

还有,你说医生没用听筒检查很不专业,难道你认为听筒可以听出扁桃体炎吗?或医生一定要用听筒才称得上专业吗?现在H1N1甲型流感的传染性这么强,医生为了避免被感染而要病人自己检验温度有错吗?难道你希望医生被感染,然后医生再传染给更多病人才算的上是医者仁心吗?在我看来其实问题出在於你的自视清高。就因为医生没有把你的“男”朋友象皇帝一样赐候而投诉,然后编了一大堆借口来使自己看起来象为民除害一般的伟大,你这种行为真令人恶心!

 
At August 15, 2009 , Blogger BiRu said...

to jason3222;
她不是希望医生被感染到H1N1,而是那位医生本身应该知道他身为医生,既然他已经答应要来帮忙,他就应该做好心理准备和该有的防范措施, 不应该畏惧那些病人。你能接受的不代表他人能接受,每个人都有自己的想法和做法。你喜欢主导没错,但是你想想,如果医生跟病人两者都是被动的呢?
假设你花了钱,却没能把病治好的话呢?你能接受吗?两次咧?!我想你应该懂有多贵吧?如果你能在一次就能把病治好的话为何要花这些冤枉钱呢?消费者是可以维护自己的利益的。
其实这件事没有对与错,只是每个人待人处世的方法有所不同,你可以不同意她的做法,但不能对她作出批评,希望你站在他的立场想想。

 
At August 17, 2009 , Anonymous Anonymous said...

jason3222 said:
现在H1N1甲型流感的传染性这么强,医生为了避免被感染而要病人自己检验温度有错吗?难道你希望医生被感染,然后医生再传染给更多病人才算的上是医者仁心吗?-

这样还要当医生吗? 如果害怕,早在还没读医科就应该知道了做医生的责任..也因该知道做医生的会在最前线与病毒对抗,有做好防备措施的就应该能放心了不是吗?,如果每个医生都这样的话,那些 H1N1 的病人怎么办啊?你别说人家,你也没读医科不是吗?那你也凭什么说那位医生没做错呢?你喜欢这个医生的做法是你的事,每个人都有自己的想法不可以吗?你能接受那医生的检查程序,别人未必能接受..你不爽的话也写一封信给Singapore Medical Council 去称赞那位医生的做法,不用在这里帮他做辨护的.. 你在这里写一大堆你自称对的,有用吗?

 
At August 17, 2009 , Anonymous Anonymous said...

I suspect this jason might be the doctor. Haha...

Anyway hope this person will stop creating havoc here. Hope Jiahui won't be affected.

 
At August 17, 2009 , Anonymous Anonymous said...

to jason3222:

from your tone, i think your complaints and opinions are unreasonable and self-centered. who are you to influence others to think the same way as you do?

 
At August 19, 2009 , Anonymous Anonymous said...

xiao ah huey, your cocky face are disgracefully ungracious. an insult to singapore

 
At August 22, 2009 , Blogger leong said...

Gosh.. what have i missed? Relax people, its just a blog where blogger blogs about how they feel Personally.

 

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